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As a ex Board-member and still a Major Shareholder of a IT firm. This makes me wonder who Lucy is calling. My bet is the insurance company..

And a board-member should not have much issues with Shareholders, as most of them should KNOW that these things are long term (relative) investments.
And that (for IT especially) sometimes you have setbacks/write-off’s for the company. (invest time/money in one thing and find it not profitable).
If you as a Board-member can’t translate the realities of the business to people who have no direct dealing or understanding with it, you should not belong on the board at all.

But if it is insurance, those ‘people’ (shareholders) just want steady amount of dividend payments, forever.. So if a City law (Norvel) suddenly is saying ‘fire’ is no longer a hazard, do we even pay out, as by law it can’t happen.
So the options are; Pay out. Don’t pay out. Sue the city. Sue Happy Taco’s for fraud.

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